At Angelo, your satisfaction is our priority. We want you and your little ones to love every piece from our collection.
โฐ Return Window
7-Day Return Period
- Return period: 7 days from the date of purchase
- Applies to: All eligible items purchased from Angelo
- Weekend purchases: The return period extends to the next business day
โ Return Conditions
Items Must Be:
โ Unworn and Unused
- Items must be in original, new condition
- No signs of wear, washing, or use
โ Original Tags Attached
- All original tags and labels must remain attached
- Product tags should be intact and undamaged
โ Original Packaging
- Original packaging may be opened for inspection
- All accessories and components must be included
๐ซ Non-Returnable Items
Personalized Items
- Custom embroidered or personalized products cannot be returned
- Items with custom names, dates, or special messages
- Made-to-order pieces with specific customizations
๐ How to Return or Exchange
Step 1: Contact Us
Within 7 days of purchase
- WhatsApp: 70406070
- Email: hello@angeloqa.com
Please provide:
- Order number
- Item(s) to return/exchange
- Reason for return
- Photos if there's a quality issue
Step 2: Approval & Instructions
- Our team will review your request within 24 hours
- You'll receive return instructions and authorization
- Return shipping label will be provided
Step 3: Send Your Return
- Package items securely in original packaging
- Attach the provided return label
- No shipping cost to youย - we cover return shipping
๐ณ Refunds & Store Credit
Refund Processing
- Processing time: 1 business day after we receive your return
- Refund method: Original payment method
- Store credit option: Available upon request
Exchange Process
- Size exchanges: Available for the same item in different size
- Item exchanges: Subject to availability and price difference
- Processing: Same 1 business day timeline
๐ก๏ธ Quality Guarantee
Defective Items
If you receive a defective or damaged item:
- Contact us immediately upon receipt
- We'll arrange an immediate replacement or a full refund
- Return shipping is covered by Angelo
- No questions asked policy for quality issues
Our Promise
- No restocking fees
- Fast processing
- Friendly customer service
๐ Customer Support
Contact Information
- WhatsApp: 70406070
- Email: hello@angeloqa.com
- Hours: 10:00 AM - 10:00 PM (Friday Off)
Response Time
- WhatsApp inquiries: Within 2-4 hours during business hours
- Email inquiries: Within 24 hours
- Return requests: Processed within 24 hours
๐ Important Reminders
Sale Items
- The same return policy applies to sale items
- The original price was refunded, not the sale price (if different)
- Exchange value based on current pricing
Gift Returns
- Gift recipients can return items using same policy
- Store credit is issued if the original payment method is unavailable
- Gift receipt recommended for easier processing
Seasonal Items
- Standard 7-day return policy applies year-round
- No special restrictions during holiday periods
- Same quality guarantee for all seasonal collections
๐ค Our Commitment
At Angelo, we believe in the quality of our products and stand behind every piece we sell. Our return policy is designed to be fair, transparent, and customer-friendly because your satisfaction and your child's comfort are our top priorities.
Have questions about returns or exchanges? Our customer service team is here to help make the process as smooth as possible for you.
Whatsapp : 70406070
