Privacy Policy

Privacy Policy

Last Updated: May 31, 2025

1. Introduction

Welcome to Angeloqa.com ("Angelo," "we," "us," or "our"). We are committed to respecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Angeloqa.com or use our services.

By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information when you:

  • Register on our website
  • Place an order
  • Subscribe to our newsletter
  • Contact us via WhatsApp (70406070) or email
  • Participate in promotions or surveys

Information collected includes:

  • Full name and contact details
  • Email address and phone number
  • Shipping and billing addresses
  • Date of birth (for age verification)
  • Communication preferences

2.2 Payment Information

  • Credit/debit card numbers and expiration dates
  • Billing information and transaction history
  • Security Note: Payment data is encrypted and processed securely through certified payment gateway providers. We do not store complete credit card information on our servers.

2.3 Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website information
  • Shopping cart contents and purchase history

2.4 Communication Data

  • WhatsApp messages and call records
  • Email correspondence
  • Customer service interactions
  • Feedback and review submissions

3. How We Use Your Information

3.1 Primary Uses

  • Order Processing: Fulfill purchases, arrange shipping, handle returns
  • Account Management: Maintain your account and provide customer support
  • Communication: Send order confirmations, shipping updates, and respond to inquiries
  • Website Improvement: Analyze usage patterns to enhance user experience

3.2 Marketing (With Your Consent)

  • Send promotional emails and newsletters
  • Share product updates and special offers
  • Provide personalized recommendations
  • WhatsApp marketing messages (opt-in required)

3.3 Legal and Security

  • Comply with legal obligations and regulations
  • Prevent fraud and unauthorized access
  • Enforce our Terms and Conditions
  • Resolve disputes and customer complaints

4. Legal Basis for Processing

We process your personal data based on:

  • Contract Performance: To fulfill orders and provide services
  • Legitimate Interest: For business operations and website improvement
  • Consent: For marketing communications and optional services
  • Legal Compliance: To meet regulatory requirements in Qatar

5. Information Sharing and Disclosure

5.1 Trusted Service Providers

We share information with:

  • Shipping Companies: For order delivery
  • Payment Processors: For secure transaction processing
  • Email Service Providers: For communication and marketing
  • Website Analytics: For performance monitoring

5.2 Legal Requirements

We may disclose information when required by:

  • Court orders or legal proceedings
  • Government investigations
  • Protection of our rights and property
  • Prevention of fraud or illegal activities

5.3 What We DON'T Do

  • Never sell your personal information to third parties
  • Never rent customer lists for marketing
  • Never share data for profit without explicit consent

6. Data Security Measures

6.1 Technical Safeguards

  • SSL/TLS Encryption: All data transmission encrypted
  • Secure Servers: Personal information stored on protected servers
  • Access Controls: Limited employee access on need-to-know basis
  • Regular Security Audits: Ongoing security assessments and updates

6.2 Payment Security

  • PCI DSS Compliance: Meeting payment card industry standards
  • Tokenization: Sensitive payment data tokenized for protection
  • Fraud Monitoring: Real-time transaction monitoring for suspicious activity

7. Cookies and Tracking

7.1 Types of Cookies

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us understand site usage
  • Marketing Cookies: Enable targeted advertising
  • Preference Cookies: Remember your settings and choices

7.2 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Your Privacy Rights

8.1 Access and Control

  • Access: Request copies of your personal information
  • Correction: Update or correct inaccurate data
  • Deletion: Request removal of your personal data
  • Portability: Transfer your data to another service
  • Restriction: Limit how we process your information

8.2 Marketing Preferences

  • Email Unsubscribe: Click unsubscribe links in emails
  • WhatsApp Opt-out: Message us at 70406070 to stop marketing messages
  • Preference Center: Manage communication preferences in your account

8.3 Exercising Your Rights

To exercise your privacy rights:

  • Contact: hello@angeloqa.com or WhatsApp 70406070
  • Response Time: We respond within 10 business days
  • Verification: We may require identity verification for security

9. Data Retention

9.1 Retention Periods

  • Account Information: While account is active plus 3 years
  • Order Records: 7 years for legal and tax purposes
  • Marketing Data: Until opt-out or 3 years of inactivity
  • Website Analytics: 2 years in aggregated form

9.2 Deletion Process

When retention periods expire, we securely delete or anonymize your data unless legal requirements mandate longer retention.

10. International Data Transfers

  • Your information may be processed outside Qatar
  • We ensure adequate protection through contractual safeguards
  • Transfers comply with Qatar Personal Data Protection Law
  • European customers protected under GDPR standards

11. Children's Privacy

  • Our services are intended for users 13 years and older
  • We do not knowingly collect information from children under 13
  • Parents can contact us to review or delete their child's information
  • If we discover child data collection, we delete it immediately

12. Third-Party Services

12.1 Integrated Services

Our website uses:

  • Google Analytics: For website performance analysis
  • Payment Gateways: For secure payment processing
  • Email Services: For newsletters and notifications
  • Social Media: For sharing and engagement features

Each service has its own privacy policy governing data use.

13. Updates to This Policy

13.1 Policy Changes

  • We may update this Privacy Policy periodically
  • Changes will be posted with a new "Last Updated" date
  • Significant changes will be communicated via email
  • Continued use constitutes acceptance of updates

13.2 Notification Methods

  • Website banner notifications
  • Email announcements to registered users
  • WhatsApp messages for major policy changes

14. Compliance and Governance

14.1 Qatar Compliance

  • Qatar PDPL: Full compliance with Qatar's Personal Data Protection Law
  • Local Authorities: Cooperation with Qatar data protection regulators
  • Regular Audits: Ongoing compliance assessments

14.2 International Standards

  • GDPR: European data protection standards
  • Privacy Shield: US-EU data transfer framework
  • ISO 27001: Information security management standards

15. Contact Information

15.1 Privacy Inquiries

  • Email: hello@angeloqa.com
  • WhatsApp: 70406070
  • Business Hours: 10:00 AM - 10:00 PM (Friday Off)
  • Response Time: Within 24-48 hours

15.2 Complaints Process

If you have privacy concerns:

  1. Contact us directly using the above information
  2. File a complaint with Qatar's data protection authority
  3. Seek legal advice if issues remain unresolved

15.3 Data Protection Officer

For complex privacy matters, contact us : hello@angeloqa.com

Language Availability

This Privacy Policy is available in both English and Arabic. In case of discrepancies between versions, the English version shall prevail for legal purposes.

Thank you for trusting Angelo with your personal information. Your privacy is our priority.